01Who is responsible for your information?
BrandDigital.com (“we”, “us”) is the public-facing business name used on this website. The operator of BrandDigital.com is responsible for the personal information handled through the website. For privacy questions or rights requests, email contact@branddigital.com.
02Information we collect
- Information you submit through the project enquiry form, including your name, email address, organization, service interests, scope, timeline and message.
- Correspondence and project information you choose to provide after contacting us.
- Technical information needed to operate and secure the website, such as IP address, request time, browser information and security events.
- With your analytics consent, limited website-usage information such as pages viewed, referral source, device and browser characteristics, and interactions with project-enquiry, process and case-study links.
- WordPress account and session information for authorized administrators.
03Why we process it
- Enquiries and proposals: to respond to requests and take steps you ask for before a possible contract.
- Client work: to carry out an agreed contract and maintain project correspondence.
- Website operation and security: our legitimate interest in providing, protecting and troubleshooting a business website.
- Optional analytics: your consent to understand website use and improve the visitor experience.
- Required records: to comply with applicable legal obligations.
You choose whether to contact us. Without the information needed to understand and respond to your request, we may be unable to assist. We do not use enquiry information for decisions that produce legal or similarly significant effects through automated processing.
04Project Planner and Decision Library
The planning tools process your answers in your browser. Answers are not submitted to BrandDigital.com merely because you use a tool. If you choose to save a planner copy, the selected choices are stored locally and can be restored for 30 days; expired copies are removed when you return to the planner. You can remove the saved copy through the planner or your browser controls. A transfer to the Contact form is valid for 15 minutes and is cleared after the form reads it. A temporary enquiry recovery draft may contain your entered contact details and message; it is valid for 15 minutes and is cleared after a successful submission or checked for expiry when the form loads. Closing the browser session or clearing site storage can also remove temporary copies. If you submit a transferred summary, it is handled as enquiry information. Recommendations and estimates are indicative, not automated eligibility or credit decisions.
05Cloudflare Turnstile
The Contact form uses Cloudflare Turnstile to help prevent automated abuse. Cloudflare may process technical and security information such as IP address, browser characteristics and interaction signals. Our form integration does not pass your enquiry-field contents to Turnstile. See Cloudflare’s Privacy Policy, including its Turnstile addendum.
06Google Analytics 4
If you allow analytical technologies through the cookie controls, BrandDigital uses Google Analytics 4 to measure page use and selected website interactions. Our custom measurement records actions such as choosing a contact link, viewing a case study or completing a project enquiry, but it does not send names, email addresses, messages or other form-field contents to Google Analytics. Google may process device, browser, referral and approximate-location information under its applicable privacy terms. You can withdraw analytics consent at any time through the site’s re-consent control.
07Service providers and transfers
Hosting, email delivery, website security and technical-support providers may handle information where needed to supply their services. Analytics information may be handled by Google if you allow analytics. Information may also be disclosed where legally required or necessary to establish, exercise or defend legal claims. We do not sell personal information. Providers may process information in countries other than yours; applicable transfer requirements and safeguards depend on the provider, destination and governing law. You can request more information at contact@branddigital.com.
08How long information is kept
Retention depends on the purpose: the duration of an enquiry or project, whether correspondence remains relevant, applicable accounting or other legal requirements, and any period needed to resolve disputes or protect legal rights. Technical and security records depend on operational need and provider retention settings. Information should be deleted or anonymized when those purposes no longer require it. You can ask about retention of your information at contact@branddigital.com.
09Your rights
Depending on the law that applies, you may request access, correction, deletion, restriction, portability or object to certain processing, including processing based on legitimate interests. You can withdraw analytics consent through the cookie controls; withdrawal does not affect processing already carried out lawfully. Email contact@branddigital.com to exercise rights. We may need proportionate information to verify your identity. You may complain to the relevant data-protection authority without first contacting us.
10External links and sharing buttons
Social sharing links take you to LinkedIn, Facebook or X only when you choose to use them. Those services process information under their own privacy policies. The copy-link button copies the public website address to your clipboard. Other external websites have their own privacy practices.
11Security
We use access controls, encrypted connections, form validation, spam protection and service-provider safeguards. No internet service can guarantee absolute security, so please do not submit confidential credentials or highly sensitive information through the general enquiry form.
12Changes to this policy
We may update this policy when the website, service providers or legal requirements change. The date shown on this page identifies the latest published version.
A practical noteThese notices describe the website and its public resources. Paid project services are agreed separately. The notices should be reviewed when business details, providers, tracking technologies or applicable legal requirements change.