The reasoning behind the work
Reference guidance for this service.
Research should start with the people using the service and the tasks they need to complete. The GOV.UK method offers a useful research reference; it is not a claim that every commercial project needs the same activities.
GOV.UK guidance on learning user needs
References reviewed 8 October 2026. These sources explain specific checks, not an endorsement of BrandDigital.com or a guarantee of results.





